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FelgorFELGOR
Service operations with pickup, delivery and self-service•Laundries and service operations with mixed retail + B2B flow

FELGOR Laundry

Run your whole laundry from one place — counter, delivery, self-service and B2B without switching screens

The problem

A mid-size laundry runs on 4 systems that don't talk to each other: counter POS, delivery management, self-service machines with their own billing, and invoicing for industrial B2B clients. Each on a different screen, each with its own login, each blind to the same customer. The counter operator (often not the owner) jumps between systems, receipts come out in different formats, customers call asking 'is my order ready?' and nobody can answer fast. Legacy laundry software locks up on old Windows, an update breaks operations, the owner cries.

The solution

FELGOR Laundry consolidates the 4 systems into one: counter with keyboard shortcuts (F2 add item, F3 find customer, F4 checkout), delivery with real-time GPS tracking, self-service machines with Pix payment, and B2B with monthly automatic NFSe invoicing. WhatsApp baked in — customer gets notified when the order is ready, when it's out for delivery, when payment confirms. The operator learns it in hours. Works offline and syncs when connectivity returns.

Capabilities

What the product does

  • Counter POS with keyboard shortcuts and 80mm thermal printer — operator doesn't need a mouse
  • Delivery management with route + GPS, reconciliation of pickup and return
  • Self-service machines with coin or Pix payment, no extra device needed
  • B2B billing with automatic monthly NFSe for industrial contracts
  • WhatsApp integrated — customer receives status (ready, out for delivery, paid) without anyone typing
  • Works offline (PWA + local queue), syncs when reconnected
  • Multi-location from day one — consolidated financials per unit
  • Owner panel separate from operator panel — each sees what they need

Where it applies

It's not a vertical product

The engine is the same. What changes is the catalog trained for each context. Below are the sectors where we've already seen it make sense — but the use cases don't stop here.

  • Residential laundry (independent and franchise)
  • Dry cleaner
  • Industrial laundry (hospital, hotel, factory)
  • Uniform and workwear rental
  • Car wash and auto detailing
  • Shoe repair and quick fixes
  • Equipment rental (with sanitization cycles)

How it works

Day to day

  1. 1

    Laundry receives access and initial config in one day

  2. 2

    Counter operator starts using keyboard shortcuts, no long training

  3. 3

    Customer drops off clothes; system handles order number, receipt and WhatsApp

  4. 4

    Self-service machines and delivery come the next week (simple config)

  5. 5

    B2B with NFSe comes when the laundry already has contract clients

Gains

What changes in the operation

  • Operator stops jumping between systems — one screen, one flow
  • Customers stop calling asking if the order is ready — they get WhatsApp
  • Owner sees consolidated revenue across all sources (counter, delivery, self, B2B) in one place
  • System updates stop breaking the operation in the middle of the day

Who this is for

Laundry in any format — residential, dry cleaner, industrial, or uniform rental. But the product is horizontal: the engine "order in, processed, out to customer, payments through multiple channels, NFSe for contracts" serves any service operation with mixed retail + B2B flow. Car wash, shoe repair, sanitized equipment rental, quick-service shop — they all share the structure.

Works best when:

  • The operation has a counter with direct customer service (not 100% online)
  • There's at least one channel beyond the counter (delivery, self-service, B2B, rental)
  • Recurring customers are a meaningful share of revenue
  • The current operator wastes time between separate systems

A very small laundry (1 employee, no delivery, no self-service) can run on a notebook. Above that, an integrated system pays for itself.

What FELGOR Laundry isn't

Not a generic retail ERP. Built for service operations where the order arrives, gets processed, leaves later — not for finished-product sales. Not just a customer app. The app exists, but the heart is the operation's counter. Not a solution for huge chains (50+ stores) with SAP integration. The focus is independent operations up to mid-size multi-store. Doesn't require IT training. Operators learn in hours, not months.

How it fits in

Setup is direct. An existing laundry imports customer and item registry (XLSX or simple spreadsheet) and runs the counter on day one. Delivery comes the next week if there's already a motorcycle. Self-service machines and B2B with NFSe come as the operation matures. No need to halt operations — runs in parallel to the existing system, transition happens in 2-4 weeks.

Want to learn more about FELGOR Laundry before booking?

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